FAQ

 

SHIPPING

 

We currently offer international shipping via DHL Express for all of the orders.

 

DELIVERY TIME

 

EUROPE exc UK 

Most of the orders will reach you within 1-2 days after being processed.

USA

2-5 days after your order has been processed.

REST OF THE WORLD 

2-10 days after your order has been processed.

 

 

Processing takes up to 48 hours (excluding weekends and holidays) except for PRE-ORDER items.

 

PRE-ORDER

 

We will ship your pre-order item within 1-7 weeks depending on style. 

 

SHIPPING COST

 

EUROPE exc UK: 4,5 €

USA: 9 €

UK: 34 €

REST OF THE WORLD: 19,5 €

 

We are not responsible for duties and additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.

Shipping costs and additional duties imposed by local authorities are non refundable. 

 

RETURNS & EXCHANGES

 

To request a return go to: Return an item.

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (no signs of wearing e.g. makeup stains, body odor) with all tags attached, and in its original packaging. 

We are not responsible for duties and additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.

Please keep in mind that you will not be refunded for the shipping fee.

 

Eligible returned items can be refunded via the original payment method.

To return an item you may use the carrier of your choice.


You can always contact us for any return at: info@egotiste.com

 


Unfortunately, we cannot accept returns on sale items or gift cards.

As mentioned above, items that have been worn or used, are destroyed, not in the original packaging, missing the tags, or were not received due to unpaid duties cannot be accepted for return or a refund.   

 

TAXES

 

Additional duties and taxes may occur depending on the region in which you live.

We are not responsible for additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.

 

SUSTAINABILITY

 

If you want to know more about why we are a sustainable brand go to: Ethical Code.